FAQ
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Welcome to the Hikari no Yami FAQ page! Here, we answer your most frequently asked questions. If you don’t find the information you’re looking for, please contact us at [info@hikarinoyami.com].
General
1. What is Hikari no Yami?
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Hikari no Yami is a fashion brand that blends avant-garde design with sustainable, deconstructed aesthetics. Our collections explore philosophical themes and are crafted to make a bold statement in everyday wear.
2. Where is Hikari no Yami based?
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We are based in [NYC and Tokyo] and ship our products worldwide to customers who share our love for innovative, thoughtful fashion.
3. How can I stay updated on new collections and releases?
Sign up for our newsletter at the bottom of our website to receive the latest updates, exclusive offers, and early access to new releases. Follow us on social media for even more behind-the-scenes insights.
Orders
1. How do I place an order?
Simply browse our website, select your preferred items and sizes, and add them to your cart. Once you’re ready, proceed to checkout, fill in your details, and complete the payment.
2. Can I modify or cancel my order after placing it?
Orders cannot be modified once placed. However, you may cancel your order within [1-2 hours] of placing it by contacting us at [info@hikarinoyami.com]. After that window, cancellations are not guaranteed due to processing times.
3. What payment methods do you accept?
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We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment options available at checkout.
4. Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased directly from our website in various denominations. They make the perfect gift for fashion enthusiasts.
Shipping
1. Where do you ship to?
We offer worldwide shipping. Please check our Shipping Policy for more information on specific countries and delivery estimates.
2. What are the shipping costs?
Shipping costs are calculated based on your location and the shipping method chosen. Rates will be displayed at checkout before you finalize your order.
3. How long will it take for my order to arrive?
For domestic orders, delivery typically takes 7-14 business days for standard shipping. International delivery times vary based on location but usually range from 14-21 business days.
4. Will I need to pay customs fees?
International customers may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient. Check with your country’s customs office for more details.
5. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking to update.
Returns and Exchanges
1. What is your return policy?
We accept returns on unworn, unwashed items within 30 days of purchase. Items must be in their original condition with tags attached. Please see our Return Policy for full details.
2. How do I initiate a return or exchange?
To initiate a return, email us at [info@hikarinoyami.com] with your order number and reason for the return. We will provide instructions on how to send the item back to us.
3. Are return shipping fees covered?
Return shipping fees are the responsibility of the customer, unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label.
4. How long will it take to process my refund?
Once we receive your return and inspect it, your refund will be processed within 7–14 business days to the original payment method.
5. Can I return sale items?
Items marked as “Final Sale” are not eligible for return or exchange. Please check the product description before making a purchase.
Products and Sizing
1. How do I find my size?
We offer a detailed size guide on each product page to help you find the best fit. If you’re between sizes or need additional assistance, feel free to reach out to us.
2. Are your products unisex?
Yes, most of our pieces are designed with a unisex fit. Our collections are meant to be versatile and accessible to all individuals, regardless of gender.
3. Do you use sustainable materials?
Absolutely. We prioritize eco-friendly materials and processes in our production to align with our commitment to sustainability and responsible fashion.
4. How do I care for my Hikari no Yami pieces?
Care instructions for each item are listed on the product page. Following these instructions will help maintain the quality and longevity of your piece.
Gift Cards and Promotions
1. How do I purchase a gift card?
Digital gift cards are available for purchase on our website in various denominations. Once purchased, you’ll receive the gift card by email, which can be forwarded to the recipient.
2. Can I use multiple discount codes on my order?
Only one discount code can be used per order. Promotions cannot be combined with other offers or discounts unless stated otherwise.
3. Do gift cards expire?
No, our digital gift cards do not expire and can be used at any time on our website.
Account and Support
1. Do I need an account to shop at Hikari no Yami?
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No, you can check out as a guest. However, creating an account allows you to save your details for faster checkout and access your order history.
2. How do I reset my password?
Click on “Forgot Password?” at the login page, and you’ll receive an email to reset your password. Follow the instructions in the email to regain access to your account.
3. Who can I contact for further questions or support?
For assistance, please reach out to us at [info@hikarinoyami.com]. Our team is here to help with any questions about orders, products, or general inquiries.
Thank you for being a part of the Hikari no Yami community! We’re here to make your shopping experience seamless and enjoyable. For further questions, please don’t hesitate to contact us.
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