PRIVACY POLICY
Welcome to Hikari no Yami! We value transparency and strive to provide a clear understanding of our policies regarding shopping, returns, privacy, and other important areas. Please review the following policies carefully. If you have any questions, contact us at [info@hikarinoyami.com].
1. Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information about you when you visit or make a purchase from our website, www.hikarinoyami.com.
Information We Collect: We collect information you provide to us, such as your name, email address, shipping and billing address, payment information, and order details. Additionally, we may collect information about how you use our website, such as IP addresses, browsing data, and cookies.
How We Use Your Information: We use this information to fulfill orders, process payments, improve our website, and provide you with relevant marketing and promotions. We may share your data with trusted third parties, such as payment processors and shipping providers, to facilitate these functions.
Your Rights: You have the right to request access to, correct, or delete your personal information. For inquiries, please contact [info@hikarinoyami.com].
Data Security: We implement security measures to protect your personal data. However, please note that no data transmission over the internet is 100% secure.
For a full overview, please review our complete Privacy Policy.
2. Shipping Policy
We aim to deliver your order as quickly and safely as possible. Please review our shipping options and details below:
Domestic Shipping: Orders within [USA] typically arrive within [7-14] business days, depending on the selected shipping method.
International Shipping: We ship to most international locations. Delivery times vary based on the destination and shipping method chosen at checkout. International customers are responsible for customs, duties, and taxes, which are not included in the checkout price.
Shipping Costs: Shipping costs are calculated based on your location and order size. They will be displayed at checkout.
Order Processing: Orders are processed within [1–3] business days, excluding holidays. You will receive an email with tracking information once your order has shipped.
Lost or Delayed Shipments: We are not responsible for lost or delayed packages due to factors beyond our control (e.g., customs, carrier issues). However, if you experience issues, contact us at [info@hikarinoyami.com], and we will assist to the best of our ability.
3. Return and Refund Policy
We do not process returns unless reason is valid.
Process: To initiate a return or exchange, please email us at [info@hikarinoyami.com] with your order number and reason for return. Once approved, you will receive instructions on returning your item. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Refunds: Refunds will be processed to the original payment method within [7–10 business days] after we receive and inspect the returned item. Original shipping costs are non-refundable.
Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
4. Terms and Conditions
Please see our full Terms and Conditions for details on your rights and obligations when using our website and purchasing our products. By using our website and placing an order, you agree to these terms, including policies on payment, product information, intellectual property, and more.
5. Product Care and Warranty
Our products are crafted with care using high-quality materials. For the best longevity, please follow any specific care instructions provided with your item or listed on the product page.
Care Instructions: Detailed care instructions are available on each product page. We recommend following these instructions to maintain the quality and appearance of your item.
6. Promotions and Discounts
Occasionally, we offer promotions or discount codes to our customers. These discounts are subject to the following terms:
• Single Use: Discount codes are limited to one-time use per customer and cannot be combined with other offers.
• Validity: Discounts are only valid during the promotional period specified in the offer.
• Restrictions: Certain items may be excluded from promotions, as indicated on the product page or promotional materials.
• Code Redemption: Enter the discount code at checkout to apply the discount. If you experience issues, please contact [info@hikarinoyami.com].
7. Contact Us
We’re here to help! For questions about our policies or assistance with your order, reach out to us at:
Hikari no Yami
Thank you for shopping with Hikari no Yami. We are honored to be a part of your style journey and appreciate your trust in our brand.